Privacy Policy (International)

Updated: September 9, 2024
Effective: September 9, 2024

🌍 Service Region Notice

This Privacy Policy applies to users outside China Mainland

1. Service Provider: jitai platform LLC
2. Registered Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
3. Governing Law: Laws of the State of Wyoming, United States of America
4. Jurisdiction: Sheridan County, Wyoming, United States
5. Support Email: support@jit.pro

Multi-Region Service Notice

JitAi services are provided by different legal entities in different regions:

• 🇨🇳 China Mainland Users: Provided by 武汉万云网络科技有限公司 (Wuhan Wanyun Network Technology Co., Ltd.)

  • View China Mainland Privacy Policy (中文) →

• 🌎 International Users: Provided by jitai platform LLC (this document)

Important: Please ensure you are viewing the privacy policy applicable to your region. If you are located in China Mainland, we recommend using the China Mainland version for better service and compliance with local regulations.

Introduction

jitai platform LLC ("we", "our", or "JitAi") fully understands the importance of privacy and is committed to respecting and protecting your personal data.
Please carefully read and understand this Privacy Policy ("Policy") before using JitAi's software products and services.

This Policy explains how we collect, use, and process your personal information. However, this Policy may not cover every possible data processing scenario. For product- or service-specific data practices, we may supplement this Policy from time to time or include separate notices when collecting data.

“You” refers to all natural persons, legal entities, and informal organizations (including all members using JitAi products) who use, access, download, distribute, install, configure, register, log in, operate, integrate, or otherwise utilize JitAi products or services — not limited only to administrators who purchase, download, or connect to the services.

Please note that when you use JitAi products or services, you may be required to provide your personal information as described in this Policy. In some cases, you may choose not to provide personal information; however, if you do not, we may not be able to offer you certain products or services or respond to your inquiries.

Your continued use of JitAi products or services constitutes your acceptance of this Policy and authorization for us to collect, use, and process your data as described. Your authorization will be deemed as consent for us to access and use your registered user information once you register a JitAi account.

This Policy aims to help you understand:

1. Scope of Application
2. How We Collect and Use Personal Information
3. How We Use Cookies and Similar Technologies
4. How We Transfer and Disclose Personal Information
5. How You Can Access or Modify Personal Information
6. How We Protect and Store Personal Information
7. Protection of Minors
8. Revisions and Updates to This Policy
9. How to Contact Us
10. Other Matters

1. Scope of Application

1. This Policy applies to all products and services provided through JitAi, including software, platforms, applications, cloud services, SDKs, APIs, official websites, official media accounts, and documentation. It covers both existing and future versions or forms of services provided by jitai platform LLC (collectively referred to as “Services”).

2. For your convenience, you may receive content or web links from us or third-party service providers (“Third Parties”). We do not control such Third Parties and their privacy policies are not governed by this Policy. Before submitting any personal information to them, please refer to their own privacy policies.

3. As data protection laws may vary across jurisdictions, unless otherwise agreed, we make no representation that this Policy complies with all laws outside the jurisdictions where JitAi officially operates. If you use JitAi outside such jurisdictions, you do so voluntarily, and we will take reasonable steps to process your data in accordance with this Policy and applicable laws.

2. How We Collect and Use Personal Information

Personal information refers to data that can identify an individual either alone or combined with other information. We may collect such information directly from you when you create an account, contact support, or apply to become a verified organization, or indirectly through your interactions with our Services (e.g., via cookies or software usage data).
We may also obtain information from public or commercial third-party sources, such as APIs we integrate to support our services.

Collected data may include: name, gender, company name, position, address, email address, phone number, login credentials, photos, identification details, and information you voluntarily provide when contacting us.

2.1 How We Collect Data

2.1.1 Product Registration

When you register to use JitAi, we collect information necessary to create your account, including usernames, passwords, and relevant server credentials.
These details also help us provide technical support when you contact JitAi, such as assisting with upgrades, configuration, debugging, or restoring systems.
We may also use this information to notify you of upgrades, new products, promotions, or other relevant information.

2.1.2 Product Usage

We may use data collected during your product usage to verify your license status, notify you of updates, or confirm product versions.
This helps us deliver in-app notifications and product messages.

2.1.3 Internal Analysis

We collect and use data to ensure stable service operation, account security, and to identify and resolve issues.
Such data also helps us improve features, enhance user experience, and provide personalized configuration recommendations.

Collected data may include:

1. Identity and order data for accurate service provision.
2. Server environment information, such as version and capacity.
3. Application configuration data.
4. Usage habits and behavior patterns for improving performance.

2.1.4 Troubleshooting

To resolve technical issues or improve functionality, we may request access to:

1. Log files (e.g., dump files, logs).
2. Project files (temporarily used for issue reproduction and deleted afterward).
3. Screenshots (voluntarily provided or automatically captured during error detection; only relevant to error context).

2.2 Purposes of Data Collection

We may use your personal information for the following purposes:

1. Create and manage accounts.
2. Fulfill transactions, deliver and activate products, verify services, or provide support.
3. Contact you with your consent for product updates or surveys.
4. Send important notifications (e.g., billing, expiration, updates).
5. Provide personalized user experiences and content.
6. Authenticate and manage third-party app providers.
7. Conduct audits, data analysis, and research to improve services.
8. Analyze business efficiency and market share.
9. Troubleshoot reported issues.
10. Synchronize, share, and store uploaded or downloaded data.
11. Protect product and user security and prevent fraud.
12. Comply with legal obligations and industry standards.

2.3 Non-Identifiable Data

We may also collect and use non-identifiable information (data that cannot identify an individual).
Such data helps us understand product usage trends and improve services.
We may process, transfer, or disclose this data for other purposes at our discretion, while keeping it separate from personal information.

Typical non-identifiable data includes:

1. Product version information.
2. Feature usage statistics.
3. Crash logs.

2.4 Lawful Processing

We process your personal information under lawful bases, including:

1. To fulfill contractual obligations when responding to your requests.
2. Based on your consent.
3. For legitimate interests such as business management, security, or fraud prevention.
4. To comply with legal obligations.

3. How We Use Cookies and Similar Technologies

3.1 Cookies

We use cookies to ensure proper website functionality and enhance user experience.
Cookies are small text files stored on your computer or mobile device by a web server, containing identifiers and other data.
Cookies help remember user preferences and session states.

You may manage or delete cookies at any time. Most browsers allow blocking cookies, but doing so may affect your browsing experience.

3.2 Other Local Storage

As JitAi requires Chrome-based browsers, we may use browser storage mechanisms such as SessionStorage, LocalStorage, and IndexDB to store local data.
This helps maintain login sessions, improve performance, and support faster data rendering.
Most of this data is non-identifiable and used only for service optimization.

If your device is shared or potentially insecure, we recommend clearing cached data after each session.

3.3 Web Beacons and Pixel Tags

We may use web beacons or pixel tags (transparent images embedded in web pages or emails) to track email open rates or link clicks, helping us understand preferences and improve services.
By using our website, you consent to the use of cookies, web beacons, and pixel tags as described.

3.4 Do Not Track Signals

Some web browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked. Currently, there is no uniform standard for how DNT signals should be interpreted. We do not currently respond to DNT signals. However, you can manage cookies and tracking technologies through your browser settings as described above.

3.5 Third-Party Analytics

We may use third-party analytics services (such as Google Analytics) to help understand how users interact with our Services. These services may collect information about your use of our Services and other websites. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on available at: https://tools.google.com/dlpage/gaoptout

4. How We Transfer and Disclose Personal Information

4.0 Data Sale and Sharing Statement

We do not sell your personal information. We have not sold personal information in the past 12 months and do not have actual knowledge of selling personal information of minors under 16 years of age.

We may share your personal information with third parties only in the limited circumstances described below, such as with service providers who assist us in operating our Services, or as required by law.

4.1 Partners and Third Parties

4.1.1 Scope

Our partners include affiliates and third-party service providers.

4.1.2 Principles

We adhere to the following principles when cooperating with partners:

1. Lawfulness: Data processing must comply with applicable laws.
2. Legitimacy and Necessity: Data use must serve legitimate purposes and be limited to what is necessary.
3. Security and Prudence: We evaluate partners’ security capabilities and require strict compliance through contracts and monitoring.

4.1.3 Entrusted Processing

We may entrust partners to process personal data on our behalf for legitimate purposes defined in this Policy.
Partners are limited to necessary information and prohibited from using data beyond the agreed scope.

4.1.4 Joint Processing

In joint processing scenarios, we and our partners will sign agreements defining respective rights and obligations, ensuring lawful and secure processing.

4.1.5 Cooperation Scenarios

(1) Business Functions:
When you install third-party apps via the JitAi App Marketplace, those apps may receive certain information (e.g., identity or order data) to enable functionality or integration.

(2) Security and Analytics:
To protect legitimate rights and perform stability or usage analysis, partners may process device identifiers, logs, and app statistics.

4.2 Data Transfers

If personal information must be transferred due to merger, acquisition, bankruptcy, or similar events, we will notify you of the recipient’s name and contact details.
The recipient must continue complying with this Policy or obtain your renewed consent if processing purposes change.

4.3 Public Disclosure

We will not publicly disclose personal information unless:

1. You consent or choose to disclose it.
2. Disclosure is necessary to comply with laws, protect safety, or address violations.

4.4 Termination of Services

If we cease operations, we will stop collecting personal data, notify users, and delete or anonymize retained data related to discontinued services.

4.5 Legal Exceptions

We may process or disclose personal data without consent when:

1. Required to perform or fulfill a contract.
2. Necessary for legal duties or obligations (e.g., national security, law enforcement).
3. Needed to respond to public health emergencies or protect life and property.
4. For public interest, such as news reporting or supervision.
5. Processing publicly available information within a reasonable scope.
6. Other circumstances permitted by law.

5. Your Privacy Rights

5.1 General Rights

You must ensure all personal information you provide is accurate and complete. You may withdraw consent at any time where applicable, but this will not affect processing conducted before withdrawal.

Depending on applicable laws, you may have the following rights:

1. Right to Access: Request access to the personal information we hold about you.
2. Right to Rectification: Request correction or updates to inaccurate or incomplete data.
3. Right to Deletion: Request deletion of your personal information (subject to legal retention requirements).
4. Right to Restrict Processing: Request that we limit how we use your data.
5. Right to Object: Object to our processing of your personal information for certain purposes.
6. Right to Data Portability: Request a copy of your data in a structured, machine-readable format.
7. Right to Withdraw Consent: Where we rely on consent, you may withdraw it at any time.

5.2 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

• Email: support@jit.pro
• Subject Line: "Privacy Rights Request"

We will respond to your request within thirty (30) days of verification. We may require written verification to protect your data. Requests deemed fraudulent, impractical, or infringing on others' privacy may be denied.

5.3 California Residents' Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

1. Right to Know: You may request information about the categories and specific pieces of personal information we have collected, the sources, purposes, and third parties with whom we share it.

2. Right to Delete: You may request deletion of your personal information, subject to certain exceptions.

3. Right to Opt-Out of Sales: We do not sell your personal information. If this changes, we will provide a "Do Not Sell My Personal Information" link.

4. Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

5. Right to Limit Sensitive Data Use: You may limit our use of sensitive personal information.

6. Authorized Agent: You may designate an authorized agent to submit requests on your behalf.

How to Submit a California Request:
Email us at support@jit.pro with "California Privacy Rights Request" in the subject line. We will verify your identity and respond within 45 days (extendable by another 45 days if needed).

5.4 Nevada Residents' Rights

Nevada residents may opt out of the sale of personal information. We do not currently sell personal information as defined under Nevada law. If this changes, we will provide appropriate notice and opt-out mechanisms.

5.5 Other U.S. State Privacy Rights

Residents of other U.S. states with comprehensive privacy laws (e.g., Virginia, Colorado, Connecticut, Utah) may have similar rights. Please contact us at support@jit.pro to exercise any applicable rights.

6. How We Protect and Store Personal Information

6.1 Security Measures

We adopt physical, managerial, and technical safeguards to protect personal information from unauthorized access, disclosure, modification, or loss, including:

1. Encryption: Data is encrypted in transit (using TLS/SSL) and at rest.
2. Access Control: Role-based access controls limit who can access personal data.
3. Staff Training: Regular security awareness training for employees.
4. Monitoring: Continuous monitoring for security threats and vulnerabilities.
5. Incident Response: A documented incident response plan for data breaches.

Limitation: However, no security measure is completely infallible. We cannot guarantee absolute security of data transmitted over the Internet. You acknowledge and accept this inherent risk when using our Services.

6.2 Data Retention

We retain personal data only for as long as necessary to achieve the purposes stated in this Policy or as required by law.

Retention Periods:

1. Account Data: Retained while your account is active and for twelve (12) months after account closure, unless longer retention is required by law.
2. Transaction Records: Retained for seven (7) years to comply with tax and accounting regulations.
3. Customer Support Records: Retained for three (3) years after the last interaction.
4. Marketing Data: Retained until you withdraw consent or for two (2) years of inactivity.
5. Legal Holds: Data subject to legal proceedings or investigations will be retained until the matter is resolved.

When data is no longer needed, it will be securely deleted or anonymized. Once your account is deleted, related data will be removed in accordance with the retention periods above, unless otherwise required by law.

6.3 Data Storage Location

Your personal information is primarily stored on servers located in the United States. By using our Services, you consent to the transfer and storage of your information in the United States.

6.4 International Data Transfers

If you access our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

We take reasonable steps to ensure that your data receives adequate protection in accordance with this Privacy Policy and applicable laws. For transfers from the European Economic Area (EEA), UK, or Switzerland, we rely on appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.

6.5 Data Breach Notification

In the event of a data breach that compromises your personal information, we will:

1. Notify affected users without undue delay and no later than required by applicable law (typically within 72 hours of discovery).
2. Notify relevant regulatory authorities as required by law.
3. Provide information about the nature of the breach, the data affected, and steps we are taking to mitigate harm.
4. Offer guidance on steps you can take to protect yourself.

7. Protection of Minors (COPPA Compliance)

7.1 Age Requirements

1. Children Under 13: Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information as quickly as possible.

2. Minors Aged 13-17: Minors between 13 and 17 years of age may only use our Services with the consent and supervision of a parent or legal guardian.

7.2 Parental Rights

If you are a parent or guardian and believe your child under 13 has provided us with personal information, please contact us immediately at support@jit.pro so we can delete the information.

7.3 COPPA Compliance Statement

We comply with the Children's Online Privacy Protection Act (COPPA). We do not knowingly collect, use, or disclose personal information from children under 13 without verifiable parental consent.

8. Revisions and Updates to This Policy

1. We may revise this Policy periodically; such revisions form part of this Policy.
2. We will not reduce your rights without explicit consent.
   Updates will be published on JitAi’s official website.
3. If revisions materially affect your rights or expand data use scope, we will notify you in advance through prominent notices or email.
   Continued use of our Services constitutes acceptance of the revised Policy.

9. How to Contact Us

If you have any questions, comments, or suggestions about this Privacy Policy or our data practices, please contact us:

Company Name: jitai platform LLC
Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
Email: support@jit.pro
Privacy Rights Requests: Include "Privacy Rights Request" in the subject line
California Residents: Include "California Privacy Rights Request" in the subject line

We will respond to verified requests within the timeframes required by applicable law (typically 30-45 days).

10. California Privacy Disclosures (CCPA)

This section provides additional disclosures required by the California Consumer Privacy Act (CCPA).

10.1 Categories of Personal Information Collected

In the past 12 months, we have collected the following categories of personal information:

10.2 Business Purposes for Collection

We collect personal information for the following business purposes:

• Providing and managing the Services
• Processing transactions and payments
• Customer support and communication
• Security and fraud prevention
• Analytics and service improvement
• Legal compliance
• Marketing (with your consent)

10.3 Service Providers

We share personal information with service providers who perform services on our behalf, including:

• Cloud hosting providers (e.g., AWS, Google Cloud)
• Payment processors
• Customer support platforms
• Analytics services (e.g., Google Analytics)
• Email service providers

These providers are contractually obligated to use personal information only for the purposes we specify and to protect the data.

10.4 No Sale of Personal Information

We do not sell personal information. We do not have actual knowledge of selling personal information of minors under 16 years of age.

11. Other Matters

1. This Policy may be translated into multiple languages for convenience. In case of discrepancies, the English version shall prevail.
2. Section titles are for reference only and do not affect interpretation.
3. This Policy is governed by the laws of the State of Wyoming, United States of America.
4. Effective Date: This Privacy Policy is effective as of the date stated at the beginning of this document.
5. Changes to This Policy: We reserve the right to modify this Policy at any time. Material changes will be communicated as described in Section 8.